Refund policy

In most cases, your order can be returned within 30 days from the date it was received.

Please note: Helmets, swimwear and underwear are non-returnable items.

STEP 1. Please contact us to start the return/exchange process.
STEP 2. Print & fill in our Returns & Exchanges Form (PDF).

BUSINESS HOURS: Tue-Sat: 9am-5pm
Sun & Mon: Closed

Items must be returned in:

• Original condition
• Un-used/un-worn
• All original packaging
• All original labels still attached

If your return does not meet the conditions listed, the package will be returned to you and we will be unable to refund or replace your item.

Helmets, swimwear & underwear
Due to our strict hygiene policy, we cannot accept returns for helmets, swimwear & underwear. This ensures that all customers can enjoy the high quality of our products.

Remember to test and verify the items before removing any product labels. We cannot accept return of items with missing or detached product labels.

Please note that there will be a 15% re-stocking fee on Sale Items, Special Order, Back Order & Out of Stock items that are returned to us.

Customer will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.

Discontinued, End of Line, Swimwear, and Special Orders
No Returns or Exchanges on these types of sale items (unless faulty).

Faulty, Incorrect or Damaged Merchandise
If an item is delivered to you in damaged condition, please contact us immediately to arrange a Return Authorization.

• Delivery costs are calculated on total weight, this includes the weight of both the products and the packaging.
• All returns must be sent back to us at our contact address unless otherwise stated.
• All delivery timescales are subject to stock availability.
• Smaller items may be delivered by post.

Once we have completed the quality control process, we will send you an email with information on the status of your request.

Return Procedures for Exchange

STEP 1. Please contact us to start the return/exchange process.
STEP 2. Print & fill in our Returns & Exchanges Form (PDF).

Once item is received back, your request will be evaluated by our Customer Service team.
Customer will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.
Once quality control has been carried out, we will send you the replacement product or refund the cost of the product at the time of purchase.
In case of return procedures for exchange from non-EU countries, both the shipping cost and the amount of taxes and duties for returning the product are charged to the customer.

Please note that there will be a 15% re-stocking fee on Sale Items, Special Order, Back Order & Out of Stock items that are returned to us.

Discontinued, End of Line, or Special Orders
No Returns/Exchanges on these types of sale items (unless faulty).

Cancelled Orders
If you cancel a factory order item, you will be charged a 15% re-stocking fee

International Returns/Exchanges
Customer is responsible for all back and forth shipping and brokerage/customs charges for returns or exchanges.

International shipments should be marked as a "Merchandise Return" with a carrier that does not apply additional brokerage fees. Customer is responsible for any applicable brokerage or customs charges.

Any items shipped COD or having additional brokerage fees that are charged to Ducati Manchester Ltd / Ducati Store upon delivery will be rejected.

Overseas/International Warranty Returns
We will assist international customers with warranty claims on items purchased with us. Items may need to be shipped back to the UK for inspection or repair. The customer will be responsible for any additional back and forth shipping charges.

Please contact us if you have questions regarding returns or exchanges.

BUSINESS HOURS

Tue-Sat: 9am-5pm
Sun & Mon: Closed