Shipping policy

We use Royal Mail or DPD2 Day Parcel to deliver your order. In-Stock items are shipped from our Ducati Preston Showroom UK. We will send you an email confirmation & tracking number* when your order ships. You can track your order online via your customer account at Ducati Store.
*Tracking number is determined by shipping carrier.

RUSH DELIVERY
If you need an item rush delivery, please contact us and we will see what we can arrange (additional shipping costs required for rush delivery).

SHIPPING RATES

AVAILABILITY & BACK-ORDERS

If you are unsure of an items availability, or if you need an item by a certain date, please contact us before ordering online. 

FACTORY ORDER / IN STOCK ITALY - Item is in stock with Ducati Factory. Usually these items are shipped out within 10-14 days, but this can sometimes be longer (2-4 weeks). If you need an item urgently, please call us to confirm availability and shipping.

IN STOCK PRESTON - If an item is in stock in our Preston warehouse, we try our best to ship out your order the same business day or next business day (During normal business hours, excluding holidays).

NOT IN STOCK - Please allow 7-10 Days for delivery on some items.
If an item is not in our own stock, we will order directly from Bologna, Italy. We do everything we can to get your order processed and shipped out as quickly as possible. In these cases, an item may require up to 7-14 business days to get to you.

SALE ITEMS (End of Line/Discontinued)
Special sale items such as 'End of line/Discontinued' items (50% off) may take up to 20 days for delivery since we may place a large order to Bologna, Italy. This is done to help keep shipping rates low, so we can pass those savings directly to our customers. No Returns or Exchanges on these types of sale items (unless faulty).

BACK-ORDERS (OUT OF STOCK ITALY)
Occasionally due to high demand & popularity, items can be out-of-stock in Italy and are waiting to be replenished from Ducati. Items can be on back-order anywhere from 2 weeks to longer. If this is the case we will notify you of the delay to allow you to decide if you want to continue with your purchase.